Responsible Gaming at eg66
At eg66, we believe that gaming should always be a source of enjoyment — never a cause of harm. Our responsible gaming programme provides every player in Bangladesh with the tools, resources, and support needed to keep their gaming experience safe, controlled, and within their personal limits.
The eg66 Responsible Gaming Framework
Six pillars that define how eg66 protects players and promotes a healthy gaming environment across Bangladesh and beyond.
eg66 enforces a strict minimum age requirement of 21 years for all registered players. We verify age at registration and may request documentary proof at any time. No player under the age of 21 is permitted to open an account or place a bet on our platform.
Take control of your spending by setting daily, weekly, or monthly deposit limits directly from your eg66 account settings. Once a limit is set, it takes effect immediately. Increases to limits are subject to a 7-day cooling-off period to encourage mindful decision-making.
Players who feel they need a break from gambling can activate self-exclusion for a period of their choosing — from 30 days up to permanent closure. During a self-exclusion period, your account is locked and all marketing communications are suspended immediately.
Set a short-term time-out of 24 hours, 7 days, or 30 days whenever you need a cooling-off break without committing to full self-exclusion. You can also configure session-time reminders that alert you when you have been playing for a specified duration.
Beyond deposit controls, eg66 allows players to set maximum loss thresholds and total wager caps per session or per day. These tools ensure that even in the heat of live betting, you never exceed the financial boundaries you have chosen for yourself.
Our dedicated player support team is available around the clock on Bangladesh Standard Time (BST, UTC+6). Whether you need help activating a limit, requesting self-exclusion, or simply need someone to talk to about your gaming habits, we are here to assist you.
Strictly 21+ Only
Protecting Young People in Bangladesh
eg66 operates with a zero-tolerance policy on underage gambling. All players must be at least 21 years of age to register and play on our platform. This policy applies to all residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other city and region across Bangladesh.
During registration, you are required to confirm your age. We may request a copy of your National ID card, passport, or birth certificate to verify this declaration at any point. Accounts found to belong to players under 21 years of age will be closed immediately and any funds returned to the relevant payment method — bKash, Nagad, Rocket, or bank account — where possible.
If you are a parent or guardian and you believe that a minor has created an account on eg66, please contact [email protected] immediately. We will act without delay to investigate and close any underage account identified on our platform.
We also strongly recommend that adults sharing a device with minors make use of parental control software to restrict access to gambling websites. Keeping young people safe is a shared responsibility.
Warning Signs to Watch For
Gambling becomes a problem when it stops being entertainment and starts interfering with your daily life. If you recognise any of the following patterns in your own behaviour or in someone close to you, it may be time to seek support.
Common Warning Signs
Chasing losses: Continuing to bet in an attempt to recover money that has already been lost, often leading to larger and riskier wagers.
Spending beyond your means: Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs.
Inability to stop: Feeling unable to walk away when you planned to, or repeatedly failing to keep to self-imposed time or money limits.
Neglecting responsibilities: Skipping work, family commitments, or social obligations in order to gamble or to recover from gambling losses.
Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling activity.
Hiding your gambling: Concealing the extent of your gambling activity, losses, or time spent playing from people close to you.
Mood dependency: Using gambling as your primary way to cope with stress, anxiety, boredom, loneliness, or emotional difficulties.
Escalating stakes: Needing to bet progressively larger amounts to feel the same level of excitement or satisfaction as before.
Your Responsible Gaming Toolkit
Every tool below is available free of charge inside your eg66 account. You are in control — use these features at any time, without needing to contact support first.
Cap the total amount you can deposit into your eg66 account within any 24-hour period. Ideal for players who want to keep daily spending predictable and manageable.
Set longer-term deposit boundaries across a full week or calendar month. These limits persist across sessions and cannot be increased without a 7-day review period.
Receive on-screen notifications after 30, 60, or 120 minutes of continuous play — a gentle reminder that taking a break is always a good idea during any gaming session.
Take a break of 24 hours, 7 days, or 30 days without permanently closing your account. Your account is inaccessible during the time-out, and all promotional emails are paused.
Request a minimum 30-day self-exclusion or a permanent account closure. Once activated, your account cannot be reopened during the exclusion period under any circumstances.
Define the maximum net loss you are willing to accept within a set time frame. When this threshold is reached, further play is restricted until the limit period resets.
Unsubscribe from all promotional emails, bonus notifications, and special offer alerts at any time via your account settings or by emailing [email protected] directly.
Download a full history of your deposits, withdrawals, bets, and session times at any point. Reviewing your own activity regularly is one of the most effective responsible gaming habits.
How to Activate Responsible Gaming Tools
Setting up limits and exclusions on eg66 takes only a few minutes. Follow the steps below or contact our 24/7 support team to have any tool configured on your behalf immediately.
Navigate to eg66.io and sign in using your registered username and password. If you have forgotten your credentials, use the account recovery option on the login page.
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu to access your personal preferences panel.
Find the dedicated Responsible Gaming tab within your Account Settings. This section lists all available tools including deposit limits, session reminders, time-outs, and self-exclusion.
Select the tool you wish to activate, enter your preferred values (e.g., a daily deposit limit of ৳2,000 or a 7-day time-out), and confirm your selection. Restrictions take effect immediately.
A confirmation message will appear on screen and a summary email will be sent to your registered address. Keep this for your records. Our support team is always available to verify any active limits on your account.
Getting Support
If you feel that gambling is becoming a problem — or if you are concerned about someone else — please do not hesitate to reach out. Asking for help is a sign of strength, and our team is trained to respond with sensitivity, discretion, and speed.
eg66 Player Support
Our 24/7 player support team is available every day of the year on Bangladesh Standard Time (BST, UTC+6). Whether you need to activate self-exclusion urgently, request a deposit limit, or simply have a confidential conversation about your gaming habits, our team is ready to assist. Response time for responsible gaming requests is prioritised above all other support queries.
Useful Responsible Gaming Reminders
- Only gamble with money you can afford to lose — never borrow to play.
- Set a budget before every session and stop when you reach it, win or lose.
- Take regular breaks — step away from the screen at least every 60 minutes.
- Never gamble when you are stressed, tired, upset, or under the influence of alcohol.
- Keep gambling separate from work, family time, and financial obligations.
- Review your activity statement regularly to stay aware of your actual spending patterns.
Play Responsibly with eg66
Gaming is best enjoyed within your limits. Explore our platform, check our FAQ for common questions, or log in to manage your responsible gaming settings right now.