eg66 Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using the eg66 platform (the "Platform") at https://eg66.io or any associated mobile application or service, you ("the Player", "you", "your") agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules or promotional terms published on the Platform from time to time. All of these documents are incorporated into these Terms by reference and form the complete agreement between you and eg66 ("we", "us", "our", "the Company") regarding your use of the Platform.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Your continued use of any part of the Platform after any amendment to these Terms constitutes your acceptance of the revised Terms.

2 Eligibility & Age Verification

Use of the eg66 Platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout their use of the Platform:

• Age: You must be aged 21 years or older. The Platform is not intended for, and must not be used by, any person under the age of 21 ("minors"). eg66 operates a zero-tolerance policy on underage gambling.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Single account: You may hold only one registered account on the Platform. Holding multiple accounts, whether in your own name or through a third party, is strictly prohibited.
• Not self-excluded: You must not be subject to a self-exclusion order or cooling-off period on the eg66 Platform or any associated platform.
• Not a restricted person: You must not be an employee, contractor, director, officer, or immediate family member of an employee of eg66 or any of its affiliated companies, game providers, or payment partners.

eg66 reserves the right to request documentary proof of age and identity at any time, including at the point of registration, prior to processing any withdrawal, or following any period of unusually high activity. Acceptable documents include a valid national identity card, passport, or other government-issued photo identification. Failure to provide satisfactory documentation within the timeframe specified by eg66 may result in suspension or permanent closure of your account and forfeiture of any pending withdrawal requests.

Where eg66 has reasonable grounds to believe that a Player does not meet the eligibility criteria set out in this section, eg66 may immediately suspend or close the account, void any bets or wagers placed, and return deposited funds to the Player's payment method where technically and practically possible.

3 Account Registration & Security

To access the full range of betting and gaming services on the eg66 Platform, you must create a registered account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and chosen payment method details. You agree to promptly update your account information if any of these details change.

You are solely responsible for maintaining the strict confidentiality of your account username and password. You must not share your login credentials with any third party, permit any third party to access your account, or use any third party's account. eg66 will treat all activity conducted through your account as having been authorised by you, and you accept full responsibility for all such activity.

• Notify eg66 immediately at [email protected] if you suspect any unauthorised access to or use of your account.
• You may optionally enable two-factor authentication (2FA) from your account security settings to add an additional layer of protection.
• eg66 will never contact you to ask for your full password. Any communication purporting to be from eg66 that requests your password should be treated as fraudulent and reported to [email protected].
• eg66 reserves the right to close dormant accounts that have recorded no login activity for a continuous period of 12 months, following prior notice to the registered email address on file.

eg66 reserves the right to carry out enhanced due-diligence checks at any point during your use of the Platform. This may include requests for source-of-funds documentation, enhanced identity verification, or confirmation of your residential address. Cooperation with these checks is a condition of continued access to the Platform.

4 Deposits, Withdrawals & Payment Methods

All financial transactions on the eg66 Platform are denominated in Bangladeshi Taka (BDT, ৳). eg66 currently accepts the following payment methods for deposits and withdrawals:

• Mobile wallets: bKash, Nagad, Rocket, Upay
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International cards: Visa, Mastercard (where available and subject to card-issuer approval)

The minimum deposit amount is ৳500 per transaction. The minimum withdrawal amount is ৳1,000 per transaction. Maximum deposit and withdrawal limits may apply and are displayed in the Cashier section of your account. eg66 does not charge a processing fee on standard deposits or withdrawals; however, your payment provider may apply its own transaction fees, for which eg66 accepts no responsibility.

Withdrawals will be processed only to a payment method previously used to make a deposit on the same account, subject to satisfactory completion of identity verification. eg66 targets mobile wallet withdrawal processing within 5–30 minutes of approval; bank transfer withdrawals may take up to 3 business days depending on the receiving institution. These timeframes are targets only and are not guaranteed.

eg66 reserves the right to request supporting documentation before processing any withdrawal, including but not limited to proof of identity, proof of address, and confirmation of the payment method ownership. Where a Player initiates a chargeback or payment dispute through their bank or payment provider without first contacting eg66 support, eg66 may suspend the Player's account and pursue recovery of any funds subject to the dispute.

5 Bonuses, Promotions & Wagering Requirements

eg66 may from time to time offer Players bonuses, free bets, free spins, reload offers, cashback promotions, and other incentives ("Bonuses"). All Bonuses are subject to the specific terms stated in the relevant promotion, including wagering requirements, minimum odds, game restrictions, expiry periods, and maximum withdrawal limits. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail.

• Bonus funds and any winnings generated from bonus play are not available for withdrawal until the applicable wagering requirement has been completed in full.
• Wagering requirements are expressed as a multiple of the bonus amount (e.g., a 20x requirement on a ৳1,000 bonus means ৳20,000 of qualifying bets must be placed before any withdrawal can be processed).
• Not all games contribute equally to wagering requirements. Contribution rates are stated in the relevant promotion and may vary by game category, provider, or title.
• eg66 reserves the right to withdraw any Bonus that has not been used within its stated validity period, together with any associated winnings, without prior notice.
• Players who eg66 reasonably suspects of abusing the Bonus system — including through hedging, arbitrage, matched betting using Bonus funds, or coordinated group exploitation — may have their Bonuses voided and their accounts reviewed.
• eg66 reserves the right to modify, suspend, or discontinue any promotion at any time with or without notice.

6 Betting & Gaming Rules

All bets and wagers placed on the eg66 Platform are subject to the specific rules applicable to the relevant sports event, market, or casino game. These rules are published within the Platform and form part of these Terms by reference. Players are responsible for familiarising themselves with the applicable rules before placing any bet or wager.

Sports betting markets offered by eg66 include but are not limited to cricket (BPL, IPL, T20 World Cup, ODI and Test series involving the Bangladesh Tigers), football, kabaddi, hockey, and other international sporting events. The availability of markets, odds, and in-play betting features may vary depending on the event and time of access. eg66 reserves the right to suspend, void, or settle any market in accordance with its published settlement rules.

• Bets accepted in error at incorrect or "palpable error" odds may be voided by eg66 at its sole discretion. A palpable error is one where the offered price is materially inconsistent with the true market price at the time of acceptance.
• In the event of a disputed result or integrity concern relating to any sporting event, eg66 reserves the right to withhold settlement pending the outcome of any investigation by the relevant sporting authority.
• Casino games offered on the Platform use certified random-number-generator (RNG) technology from third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. eg66 does not modify RNG outcomes.
• Return-to-player (RTP) percentages for all casino games are published within the game information panel. RTP figures represent long-run theoretical averages and do not guarantee any individual session outcome.
• In the event of a technical malfunction during a game session, the round may be declared void and the stake returned to the Player's account balance. eg66 is not liable for any additional losses arising from a technical error.

7 Prohibited Activities & Fraud Prevention

The following activities are strictly prohibited on the eg66 Platform. Engaging in any prohibited activity may result in immediate suspension or permanent closure of your account, forfeiture of any account balance and pending winnings, and referral to relevant law enforcement authorities where applicable:

• Fraudulent deposits: Using stolen, cloned, or unauthorised payment instruments to fund your account.
• Chargebacks: Initiating a payment reversal or dispute with your bank or payment provider in bad faith after funds have been used for betting or gaming.
• Multiple accounts: Registering or operating more than one account on the Platform, whether under your own name or through a third party, in order to circumvent limits, exploit promotions, or evade restrictions.
• Collusion: Coordinating with other Players to gain an unfair advantage in any poker, live casino, or tournament game.
• Automated software: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, interact with casino games, or circumvent security measures.
• Match fixing & insider information: Placing bets using material non-public information or participating in any arrangement to fix or manipulate the outcome of a sporting event.
• Money laundering: Using the Platform to deposit, transfer, or withdraw funds for the purpose of concealing the origin of illicitly obtained money. eg66 complies with applicable anti-money-laundering obligations and will report suspicious activity as required.
• Abuse of errors: Deliberately exploiting pricing errors, system errors, or software vulnerabilities to gain an unfair financial advantage.

8 Responsible Gaming

eg66 is committed to promoting responsible gambling and minimising the risk of gambling-related harm. The Platform is strictly for adults aged 21 and above. We provide the following tools to help Players maintain control over their gambling activity, all accessible from within the account dashboard at no cost:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss limits: Cap the amount you are able to lose within a defined period.
• Session time reminders: Receive on-screen alerts after a specified duration of continuous play.
• Cooling-off periods: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are irreversible for the minimum period selected and must be submitted in writing to [email protected].

If you believe your gambling is becoming a problem, we strongly encourage you to use the self-exclusion tool immediately and to seek independent advice. Please review our full Responsible Gaming page for further guidance and support resources.

9 Intellectual Property

All content on the eg66 Platform, including but not limited to the eg66 brand name and logo, website design, graphics, text, software, data, game interfaces, odds formats, and promotional materials, is the intellectual property of eg66 or its licensed content suppliers and is protected by applicable intellectual property law. Nothing in these Terms transfers any intellectual property right to you.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only, in accordance with these Terms. You must not copy, reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any part of the Platform without the prior written consent of eg66.

10 Privacy & Data Protection

eg66 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at /privacy-policy. By registering an account on the Platform, you confirm that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein.

eg66 does not sell personal data to third-party advertisers. Data is shared only with payment processors, identity verification service providers, game studios, and regulatory bodies where required by law or necessary to deliver the Platform services. All data transmissions are protected by SSL encryption.

11 Limitation of Liability & Disclaimer

The eg66 Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, eg66 makes no representations or warranties of any kind, express or implied, regarding the availability, accuracy, reliability, or suitability of the Platform for any particular purpose.

eg66 shall not be liable for any direct, indirect, incidental, consequential, or punitive losses or damages arising out of or in connection with:

• Interruptions, delays, or errors in the Platform caused by factors beyond eg66's reasonable control, including internet outages, power failures, or third-party service disruptions.
• Financial losses resulting from your gambling or betting activity on the Platform.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Any decision made in reliance on information displayed on the Platform, including odds, statistics, or event data.
• Losses arising from a technical error or malfunction where eg66 has voided the affected round and returned the stake.

Nothing in these Terms excludes or limits eg66's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

12 Amendments & Termination

eg66 reserves the right to amend these Terms at any time. Material changes will be communicated to registered Players via the email address on file at least 7 days before the amended Terms take effect, except where an immediate change is required by law or for the protection of Platform security. The current version of these Terms, marked with an effective date, is always available on the Platform.

eg66 reserves the right to suspend or terminate your account at any time if you breach these Terms, engage in any prohibited activity, or if eg66 is required to do so by a competent authority. Upon termination for cause, any account balance may be withheld pending investigation. Upon termination for any other reason, any verified account balance will be returned to your registered payment method within a reasonable period.

You may close your account at any time by contacting [email protected]. Any outstanding bonus funds or incomplete wagering requirements will be forfeited upon voluntary account closure. Real-money balances will be returned to your registered payment method following satisfactory identity verification.

13 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with international online gaming standards and the laws applicable to the jurisdiction in which eg66 is incorporated, to the exclusion of any conflict-of-law rules that would result in the application of any other law.

In the event of any dispute regarding the outcome of a bet, game, or transaction, the Player must contact eg66 support at [email protected] within 30 days of the event giving rise to the dispute. eg66 will investigate all complaints and provide a written response within 10 business days. Records held by eg66's servers shall constitute the primary evidence in any dispute resolution process, subject to the Player's right to present contrary evidence.

Where a dispute cannot be resolved through the internal complaints process, the parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal proceedings.

14 Contact Information

For all queries, complaints, responsible gaming requests, or account support matters relating to the eg66 Platform and these Terms, please contact us using the details below. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Response target: Within 24 hours for standard queries; within 10 business days for formal complaints
• Language: English